Question 1

Which plan should I choose for my ad accounts?

Accepted Answer

It depends on how quickly a problem on that account gets expensive.

Supervised is for accounts that cannot wait: an AI agent watches them around the clock, and critical alerts reach you right away.
Weekly is for stable or lower-spend accounts: one expert review of the account, every week.

You choose the plan for each ad account, and you can mix both in the same organization.

Question 2

What are the prices for each plan?

Accepted Answer

Kuma has two plans, each priced per ad account per month: Supervised (an agent watching around the clock): $99/ad account/month Weekly (one expert review every week): $39/ad account/month Volume discounts apply automatically per plan once you reach 6 accounts on the same plan: -5% for 6-15 accounts, -10% for 16-30, -15% for 31-50, and -20% for 51 or more. Prices exclude applicable taxes. The calculator on this page shows your exact estimate live.

Question 3

How is my monthly subscription calculated?

Accepted Answer

Your monthly cost is the sum of your two plan groups. For each plan, multiply the price per ad account by the number of accounts on that plan; volume discounts reduce the per-account rate automatically once you cross a tier. For example: 3 accounts on Weekly ($39 each) + 5 accounts on Supervised ($99 each) = $117 + $495 = $612/month. Each account you add later is billed automatically at its plan's price. The calculator on this page shows your exact estimate live as you configure it.

Question 4

Can I put different ad accounts on different plans?

Accepted Answer

Yes, that's exactly how Kuma is designed. Each ad account gets its own plan, Supervised or Weekly, inside the same organization. Volume discounts apply independently per plan: when you reach 6+ accounts on the same plan, the discount kicks in automatically for that group. For example, say you run an agency with 30 long-standing clients and 5 brand-new ones. You could put the 30 established accounts on Weekly and the 5 new accounts on Supervised, since fresh campaigns need closer attention. The 30 Weekly accounts unlock their -10% volume discount, and the 5 Supervised accounts are billed at $99 each.

Question 5

Can I try before subscribing?

Accepted Answer

Yes. Every new organization starts with a 7-day free trial, and you can cancel anytime. The trial covers one client and up to 10 ad accounts, on Supervised or Weekly. Your first review arrives in minutes, and on Weekly your free week includes your first full review. If you start with more than 10 accounts, your plan starts right away instead of a trial.

Question 6

How often does Kuma check my accounts?

Accepted Answer

It depends on the plan of each ad account: Supervised: an AI agent watches the account around the clock. Critical and high-severity alerts show up in your account the moment they are found, day or night; less urgent ones are paced so they never pile up. Weekly: one expert review of the account every week, with all its findings delivered together. Your first review runs as soon as your first client is set up. You also get a portfolio email on the weekdays you choose.

Question 7

How does the AI ad monitoring and analysis work?

Accepted Answer

Our AI marketing agents analyze your ad account data including campaigns, ad sets, ads, and performance metrics. They identify anomalies, compare against historical trends, and generate alerts with severity scores and actionable recommendations so your team knows exactly what to fix and in what order.

Question 8

What ad platforms does this ad monitoring tool support?

Accepted Answer

We currently support Google Ads, Meta Ads (Facebook & Instagram), and Microsoft Ads. All platforms can be monitored simultaneously from a single campaign dashboard, with more platforms on the roadmap.

Question 9

Is my ad account data secure?

Accepted Answer

Absolutely. We use OAuth 2.0 for secure authentication with ad platforms. Your credentials are never stored on our servers. All data is encrypted in transit and at rest, and we follow industry best practices for data security.

Question 10

Who can approve fixes in my team?

Accepted Answer

Every team member can approve fixes. There are no separate permission levels for Fix It For Me. If someone has access to the account in Kuma, they can review and approve actions.

Question 11

Can I customize alert thresholds?

Accepted Answer

Yes, all plans include customizable thresholds. You can set specific thresholds for CPC increases, conversion drops, budget pacing, and more. This ensures alerts are relevant to your business needs and reduces noise from changes that don't matter to your accounts.

Question 12

What currency are the prices in?

Accepted Answer

All prices are listed in USD (United States Dollars), per month, excluding applicable taxes. If you pay in another currency, your bank automatically converts the amount to your local currency.

One price per ad account, Supervised or Weekly

The full platform, on both plans.

Flexible ad account monitoring, built to scale.

Supervised: an agent on watch 24/7

Weekly: one expert review every week

Volume discounts from 6 accounts

Frequently Asked Questions